Call Center / Relocation Specialist
Managing Moves and More a WellRive Company Managing Moves and More a WellRive Company Flower Mound, TX Flower Mound, TX Full-time Full-time From $20 an hour From $20 an hour 11 hours ago 11 hours ago 11 hours ago JOB TITLE:
Relocation Specialist I LOCATION:
Dallas, Texas metro area GENERAL JOB
Summary:
Because we are in the people business, everything we do is driven by customer service.
The Relocation Specialist is responsible for handling inquiries from potential and existing clients as well as making calls to potential clients to discuss our services and to provide support.
MAJOR DUTIES AND
Responsibilities:
Learn and understand all move management services to become an expert in our offerings and be able to effectively speak to them with potential clients.
Provide an excellent client experience to both internal and external clients by answering their questions, providing support and assurance of help.
Input data into a database accurately and with a clear description of the request so that the WellRive teams can properly contact the client and provide the proper solutions and experience.
Work in the Live Chat platform answering questions from potential or existing clients.
Perform proper discovery, engagement, empathy, and assurance of help on every chat, call and interaction with the goal of gaining new clients, referrals from existing clients and great CSAT and NPS scores.
Understand the realtor referral service and be able to effectively discuss with clients the outcome of a successful referral to the client.
Ability to work a 4-hour shift on Saturdays on a rotating basis when needed.
This would be a work from home day and hours would be offset during the week.
Qualifications, Education and
Experience:
High School Diploma or equivalent.
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software, and customer relations software.
Ability to work with a team and independently.
Dependable and strong work ethic.
Can handle client information with confidentiality and professionalism.
Corporate Relocation LLC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type:
Full-time Pay:
From $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Ability to Relocate:
Flower Mound, TX 75022:
Relocate before starting work (Required) Work Location:
In person Learn and understand all move management services to become an expert in our offerings and be able to effectively speak to them with potential clients.
Provide an excellent client experience to both internal and external clients by answering their questions, providing support and assurance of help.
Input data into a database accurately and with a clear description of the request so that the WellRive teams can properly contact the client and provide the proper solutions and experience.
Work in the Live Chat platform answering questions from potential or existing clients.
Perform proper discovery, engagement, empathy, and assurance of help on every chat, call and interaction with the goal of gaining new clients, referrals from existing clients and great CSAT and NPS scores.
Understand the realtor referral service and be able to effectively discuss with clients the outcome of a successful referral to the client.
Ability to work a 4-hour shift on Saturdays on a rotating basis when needed.
This would be a work from home day and hours would be offset during the week.
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance 8 hour shift Flower Mound, TX 75022:
Relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
Relocation Specialist I LOCATION:
Dallas, Texas metro area GENERAL JOB
Summary:
Because we are in the people business, everything we do is driven by customer service.
The Relocation Specialist is responsible for handling inquiries from potential and existing clients as well as making calls to potential clients to discuss our services and to provide support.
MAJOR DUTIES AND
Responsibilities:
Learn and understand all move management services to become an expert in our offerings and be able to effectively speak to them with potential clients.
Provide an excellent client experience to both internal and external clients by answering their questions, providing support and assurance of help.
Input data into a database accurately and with a clear description of the request so that the WellRive teams can properly contact the client and provide the proper solutions and experience.
Work in the Live Chat platform answering questions from potential or existing clients.
Perform proper discovery, engagement, empathy, and assurance of help on every chat, call and interaction with the goal of gaining new clients, referrals from existing clients and great CSAT and NPS scores.
Understand the realtor referral service and be able to effectively discuss with clients the outcome of a successful referral to the client.
Ability to work a 4-hour shift on Saturdays on a rotating basis when needed.
This would be a work from home day and hours would be offset during the week.
Qualifications, Education and
Experience:
High School Diploma or equivalent.
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software, and customer relations software.
Ability to work with a team and independently.
Dependable and strong work ethic.
Can handle client information with confidentiality and professionalism.
Corporate Relocation LLC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type:
Full-time Pay:
From $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Ability to Relocate:
Flower Mound, TX 75022:
Relocate before starting work (Required) Work Location:
In person Learn and understand all move management services to become an expert in our offerings and be able to effectively speak to them with potential clients.
Provide an excellent client experience to both internal and external clients by answering their questions, providing support and assurance of help.
Input data into a database accurately and with a clear description of the request so that the WellRive teams can properly contact the client and provide the proper solutions and experience.
Work in the Live Chat platform answering questions from potential or existing clients.
Perform proper discovery, engagement, empathy, and assurance of help on every chat, call and interaction with the goal of gaining new clients, referrals from existing clients and great CSAT and NPS scores.
Understand the realtor referral service and be able to effectively discuss with clients the outcome of a successful referral to the client.
Ability to work a 4-hour shift on Saturdays on a rotating basis when needed.
This would be a work from home day and hours would be offset during the week.
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance 8 hour shift Flower Mound, TX 75022:
Relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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